If your
question is not answered here, please email
us and we will gladly get you an answer!
What
is an Online Backup Service?
I have a slow Internet connection, does
it make sense for me to use Online Backup?
What files should I select?
What happens if I exceed my quota?
How do I delete files from the Backup
server?
Can I backup more than one computer to my
account?
Should I also have a local backup in addition
to my online backup?
What is the Personal Recovery CD?
How do you calculate my billing?
How do I change my billing information?
How do I cancel my online backup service?
What do I do if I have trouble connecting
to the server or performing a backup?
Can I backup open and locked files
with the online backup software?
What is a FastBIT backup?
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What
is an Online Backup Service?
An Online Backup Service is an Internet-based service that
allows computer users to routinely backup and recover their
important data using a secure and trusted server on the
Internet.
If you use your computer to create and save valuable data
for business or personal reasons, you should make some type
of backup of your important data to prevent a total loss
in the event of any kind of system failure or human error.
Simple data backup can be done by saving your data to multiple
locations, copying the data from its original location to
removable media, another hard drive, or another computers
hard drive on the network.
To make this task easier, specialized programs known as
Backup Software exist to aid users in regularly making a
backup copy of their data. Since some users are not interested
in managing the tasks necessary for maintaining their own
backups, a new breed of backup software was created, known
as Online Backup Software. Online Backup software is designed
to routinely copy your important files to a private, secure
location on the Internet by securely transmitting your data
over your existing Internet connection. If
you have a working Internet connection on your computer,
you can use BADV's Online Backup Service to keep your important
files safe from disaster on a daily basis.
I
have a slow Internet connection, does it make sense for
me to use Online Backup?
Depending on the speed of your connection and the size of
your backup, your initial backup over the Internet may take
several hours or even days. Many people with large backup
sizes and slower Internet connections will often run their
first backup over the weekend. Once the first backup is
completed, each subsequent backup is usually a small amount
of data that can be backed up in just minutes over a slower
dialup connection.
Our software can also resume a canceled backup, so you can
start the backup during your slow times and cancel it during
your busy times. The next time you start the backup, it
will pick up from where it was canceled until the entire
backup is complete.
What
files should I select?
Since your entire hard drive is likely to be much larger
than the amount of storage you have purchased on the backup
server, you should be selective in the files that you choose
for backup. In general, you can avoid backing up any programs
that you can reinstall from a purchased CD, such as Microsoft
Office (Word, Excel, etc.). Why pay for storage for "stuff"
you can easily re-install? Try to focus your selection on
things like your "My Documents" folder and data
files of your important programs like accounting, income
tax, contact management, etc. Your online backup software
comes with predefined filters, which allow you to automatically
select categories of files without knowing where all the
files are located. Check the online help for Filters to
learn how they can be used.
What
happens if I exceed my quota?
In most cases, your account will allow you to exceed your
paid storage quota on the backup server. If you exceed your
quota, it is likely that a message will pop-up on your screen
to notify you that you have exceeded your quota and you
are likely to incur an additional charge for the additional
storage used. Check your pricing plan to determine the costs
for additional storage. Currently, additional storage costs
$10 per month for each additional 1 gigabyte, or portion
thereof, over your paid storage quota.
How
do I delete files from the Backup server?
In order to control how much data is stored on the online
backup server, your online backup software allows you to
view all of the data stored on the server and selectively
remove files from the server. To view the data stored under
your account, run your online backup software and click
on the folder tab labeled "Restore". In the left
windowpane, Right-Click on the Desktop icon and select "Get
Volume List from Server". This will show you each computer
that has been backed up to your account. Now you can navigate
the folders to see what data is stored on the server. To
delete files, click on the button with the Red "X"
to enable the Delete Files mode. Mark any files you wish
to delete by clicking your mouse in the empty box next to
the file(s) you wish to delete. Click the "Delete Files
Now" to issue the command to delete the selected files
from the server. WARNING: Once a file is deleted from the
server, it can no longer be restored.
Can
I backup more than one computer to my account?
Yes. We allow you to backup any number of computers to your
account, a common occurence with a network server. You only
pay for the storage space that you use. The point to understand
is that the Software License is for use on only one computer
per account, so that software should be installed on a computer
that has access to all the files, on all the computers,
that you wish to back up. If you specifically need to back
up from several computers, you will need to purchase a separate
account for each computer that will have the Backup Software
installed on it.
Should
I also have a local backup in addition to my online backup?
We encourage people to do both local and remote backup for
absolute protection. Users that want an added level of protection
will perform local backups in addition to their online backup.
When it comes to your important data, you can never be too
safe. Many companies find it prudent to have a local computer
that has all the data from the server backed on a daily
basis. That way, in case of a hardware failure, the backup
computer can become the active server for the location.
This method is great for common hardware failures but, just
remember, it does nothing to protect against fire, theft,
lightning strikes or other natural disasters.
What
is the Personal Recovery CD?
The Personal Recovery CD is a service that we offer which
copies all of your data from our servers onto CD(s). This
allows you to restore the archive of your data from a CD
without requiring an Internet connection. This is great
for keeping long-term archives of your data or restoring
large amounts of data without connecting over a slow Internet
connection. When the Personal Recovery CD is ordered, it
includes all of your account data. Each CD holds approximately
650 MB, so accounts with more that 650 MB of storage will
require multiple CDs.
How
do you calculate my billing?
Monthly Billing Customers - On a monthly basis, we will
compare your pricing plan to your actual storage usage and
determine your costs for that month. If your storage usage
is below that amount of storage provided in your base plan,
no additional charges will be processed. If your storage
usage is greater than your base plan amount, an additional
charge is calculated based on the additional increments
of storage space needed to accommodate for your storage
usage for the month. A new calculation is performed every
month to determine the billing total for that month.
How
do I change my billing information?
Please notify us via telephone of any change to billing
addresses and credit card numbers.
How
do I cancel my online backup service?
We never like to see anyone cancel their online service,
but in the event you must cancel your service, please login
in to your account then click on the "Account Status"
link and follow the instructions to cancel your account.
You may also call us at (407) 331 - 8581 and speak with
someone regarding the cancellation of your online backup
service. Once an account is canceled, the data may be permanently
deleted, so if you want a copy of your backups, please consider
a Personal Recovery CD prior to cancellation. If you wish
to cancel your account via E-mail, send a message to the
sales team and please provide your complete contact information
including address, phone & E-mail along with your Username
and Password for the online backup service.
What
do I do if I have trouble connecting to the server or performing
a backup?
During business hours (8:30am - 5pm EST) you can call our
number for technical support and assistance. You can also
view the technical support section of our web site for some
helpful information.
Can
I backup open and locked files with the online backup software?
Files and databases that are in use during the backup may
not get backed up successfully because they are locked to
prevent any other program from altering the data.
What
is a FastBIT backup?
A. The FastBIT patching process is the core technology behind
our speedy backup service. The patching process involves
the comparison of two different versions of the same file
and extracting the differences between the files. When the
differences are extracted from the two files, they are saved
into a new file and compressed into what is known as a Patch.
The patch file is often 85% to 99.9% smaller than the file
which the patch was extracted from originally.
In order to perform a FastBIT backup, the software has to
backup the files 3 times: the first backup is a full, the
next backup will perform an incremental, and the third performs
the first FastBIT backup. For more information about BADV's
FastBIT™ patching process, click here.
